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Purdue University is committed to providing distant students with an exceptional educational experience that is transparent, efficient, stimulating and fair.† If, as a prospective or current student, you feel that your experience with a distance learning course or program from Purdue has not lived up to those standards, you may register a complaint.

Filing Complaints at Purdue University

If you are having problems with a course, we encourage you to contact the instructor first; instructor contact information should be available on the course website.† If contacting the instructor is not appropriate or has proven ineffective, contact the appropriate office at Purdue.† Contacts for some of the important offices on campus are listed below.

For tuition and fee payments issues, contact the Bursarís Office

For course registration and grades issues, contact the Registrarís Office

For grants and loans issues, contact Financial Aid

For grade appeals, interactions with instructors, etc. contact the Office of the Dean of Students

For admissions issues, contact Admissions.(undergraduate courses) or the Graduate School (graduate courses).

For issues of course or instructional quality or any other concerns, contact Distance Learning

Purdue administrative offices are open Monday through Friday, 8 a.m. to 5 p.m. Eastern Time and observe standard US holidays. ††

Filing Complaints Outside of Purdue University

If you feel your complaint has not been properly addressed within Purdue, you are free to enter your complaint with other organizations at the state and national levels.†

The Indiana Commission for Higher Education authorizes Purdue University to offer undergraduate and graduate level certificates, baccalaureate, masters, doctorate, and first professional degrees.† You may submit a complaint at the ICHE website here.

At the national level, Purdue is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools. Information regarding complaint process can be found on at the HLC website here.

As a distant student you can also submit a complaint regarding a Purdue course in the state where you are residing as you take the course.† Below is a state-by-state list the agencies in each state responsible for complaints regarding out-of-state distance education programs.

Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming